One Walkthrough
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Frequently asked questions

For homeowners

What does it cost me?

Nothing, at any point. Recording your project is free because you do it yourself. The bids are free. Walking away is free. The contractor you choose pays us a fee when you choose them; you never pay us anything.

How long does recording my project take?

Most of it is photographs rather than measuring, and the form asks for one thing at a time, tells you how to take each shot, and explains why it matters. You can stop and come back as often as you like; nothing is lost. If you want to do a bathroom in a single sitting, set aside about forty-five minutes.

What if I measure something wrong?

Where you can, you photograph the tape in place, and contractors check your number against the picture before they bid. Where you cannot — ceiling height is awkward on your own — the packet says plainly that the figure is your word rather than photographed, so they know to verify it. And the contractor you choose comes and checks everything on site before anything is signed.

Is this a home inspection?

No, and nobody performs one. You are describing what you can see in your own home. Nothing behind a wall, under a floor or inside a ceiling is examined by anyone. Anything you could not reach or were unsure about is recorded as unknown so contractors price it as an unknown instead of assuming it away.

Who sees my address?

Nobody, until you choose a contractor. Contractors bidding your project see your town and the work. Your street address, name, phone number and email go to one contractor only, the one you accept, at the moment you accept them.

Do I have to hire one of the bidders?

Never. If none of them suits you, you owe nothing and nothing happens. The record of your project stays yours.

What is the walkthrough, then?

It is the visit the contractor you chose makes before anything is signed, to check what you recorded. That is the one walkthrough: one visit, by the person actually going to do the work, after you have picked them. If what they find changes the price, you hear it then rather than halfway through the job, and either of you can still decide not to go ahead.

How do I know the contractors are legit?

Before a contractor can be invited to bid, we record their New Jersey home improvement contractor registration number and its expiry date, and a certificate of general liability insurance showing at least the $500,000 per-occurrence coverage New Jersey requires, with its expiry date. Invitations stop automatically when either one lapses. Each bid arrives with those details and their expiry dates, plus the contractor's track record on our platform: jobs completed, on-time payments, disputes.

To be exact about what that is and isn't: we record what the documents say and check the dates. We do not audit the documents, inspect anyone's work, or supervise the job, and we do not guarantee any contractor's workmanship. Registration in New Jersey is a filing requirement, not a competency exam.

How do I pay my contractor?

However the two of you agree; that is between you. If you would rather pay in stages with the money held until you approve each part of the work, that is available through us and entirely optional. Full detail, including what it is not.

For contractors

What does it cost me?

Nothing to join, nothing per lead, nothing to bid, nothing when you lose. 1% of the job, once, at the moment a homeowner accepts you, minimum $50 and maximum $1,500. Launch partners pay half that, 0.5% with a $25 minimum, for their first twelve months. That is the whole charge unless you choose the optional payment system, which adds 1.5% of what actually runs through it, capped at $1,500 and not discounted for anyone. Pay each other directly and it never applies.

Do I have to go and look at every job I quote?

No, and that is most of the point. You bid from the packet at your desk. You visit only after the homeowner has accepted you, to verify it before signing.

Can I trust a homeowner's measurements?

You can see which ones to trust. Every figure is shown with or without a photograph of the tape behind it, and the packet lists what the homeowner could not capture. Bid it with your assumptions stated. If the verification visit shows the packet was materially wrong, tell us which line and send a photograph of what you found, and we refund the fee.

Do I have to maintain a profile?

No. Onboarding is one short session. After that, invitations come to you by email; the only recurring task is keeping your insurance certificate and your NJ registration current with us. Invitations pause when either lapses and resume as soon as you send the new one.